How can we help?
Answers to common questions about our platform, implementation, and support.
General
What is Kinnwell?
Kinnwell is a leading provider of eMAR, EHR, Billing, CRM, and Move-Ins software to senior living communities, group homes, and other long-term care settings. Our mission is to build world-class software and partner with operators to ensure best-in-class clinical and operational outcomes.
What does Kinnwell stand for?
Kinnwell stands for the commitment to kinship and wellness. We believe technology should foster connection (kin) and ensure the health (well) of every resident.
Does my staff need a technical background?
Absolutely not. We design every screen with the non-technical caregiver in mind. Most staff can learn the essentials in less than 30 minutes, and we provide extensive video training resources.
eMAR & Clinical
Does Kinnwell integrate with my pharmacy?
Yes! Kinnwell integrates with over 750+ pharmacies nationwide. We likely already work with your current pharmacy, and if not, we can easily set up a new integration.
Is the eMAR mobile-friendly?
Yes. Our mobile app works on iPads, Android tablets, and smartphones. It even supports offline mode, so caregivers can chart cares and meds without a constant internet connection.
How does it help with compliance?
We automate the 'boring stuff'—checking for missed meds, flagging undocumented vitals, and ensuring care plans match state regulations. This keeps you audit-ready every single day.
Billing & Finance
Does Kinnwell support Medicaid/Medicare billing?
Yes, our billing module is designed to handle private pay, Medicaid, and other insurance payers. We generate the specific claim formats you need.
Can families pay online?
Yes, the Family Connect portal allows authorized family members to view statements and make secure online payments via ACH or credit card.
Does it integrate with QuickBooks?
We provide seamless GL exports that can be imported into QuickBooks, Sage, and other major accounting platforms to keep your books in sync.
Implementation
How long does it take to get started?
Most communities go live within 30 days. Our implementation team handles the heavy lifting of data migration so you can focus on training your team.
What training do you provide?
We offer a mix of live virtual training for administrators and self-paced video courses for floor staff. We also provide 'train the trainer' resources to help you onboard new hires in the future.
IT & Support
What hardware do I need?
Kinnwell is completely cloud-based. You can use any modern computer (PC or Mac) and any mobile device (iOS or Android). No expensive servers required.
Is support available 24/7?
Yes. Our US-based support team is available during business hours for routine questions, and we have 24/7 emergency support for critical issues like eMAR outages.
Get a free demo
See how Kinnwell fits your community's unique needs.